Frequently asked questions.
Do I still need to use App Center ?
Yes, we use the App Center mobile sdk to get the raw data so you need to continue to use App Center and keep it sending the data to your Azure storage.
What data do you store
We don't store any of your app data in persistent storage, that is always sent from your App Center account to you Azure storage account, which you give us readonly access too. When we run queries on that data we store the summarised data in Redis cache so it has fast retrieval when you load the portal.
For other functionality such as alerts we store which parameters you have set and which user to alert. For our prediction engine we train the model on the persisted data but don't copy the log data. We store this model but whenever we re-train the model which is typically daily, we delete the old model.
You can delete the limited data we store via settings easily. If you have any questions about this further or how we operate to GDPR, please contact us here.
Why are you in Beta?
Although our core insights product works great, the new services we are launching are still being improved weekly. We don't want people to expect a fully polished experience. Therefore during this period we have lowered our pricing for our paid for accounts because of this and if you join the service whilst in Beta, your discounted price will be grandfathered in forever.
How do I set this up?
Firstly, at the moment you need an App Center account and an Azure account, these are straight forward to setup if you don't have either you can follow this walk through here.
Once you are setup or if you already have your App Center and Azure account setup then just create an account on insights.run and enter your storage key. Wait a few minutes and you will be up and running with insights (if you have only just setup your App Center account you will need to integrate the SDK in your mobile app before you see any data). You can then assign user access, setup alerts and brand your reports, we will then start to see predictions the following day.